Why is training, learning and development essential in an organisation?
For any organisation to remain abreast of today’s demanding business environment, it is essential that staff regularly receive appropriate training and participates in development programmes. This will ensure that skills are kept up to date and that staff are able to take on new challenges.
In addition, the “soft” techniques of interpersonal skills are essential in any service industry or where there is an interface with the public.
The MSP Solutions Approach
MSP Solutions can support the Client through the design and preparation of a learning and development strategy, by carrying out an analysis of training needs analysis or a complete training evaluation.
MSP Solutions is also able to provide specific courses. These courses are tailor made to meet the needs of an organisation, department or team and are flexible in terms of content, delivery and timings.
What courses can MSP Solutions deliver?
MSP Solutions is able to prepare and deliver courses on the following topics:
- Train the Trainer
- Presentation Skills
- Facilitation / Influencing Skills
- Change Management
- Induction Courses Performance Management (including staff appraisal)
- Customer Service Skills including telephone techniques and making public address announcements
- Coaching Skills
- Time Management
- Dealing with Difficult People
- Supervisory and Leadership Skills
- Basic IT training in PowerPoint, Excel and Word
- HR related topics including Selection Interviewing, Handling Disciplinary Hearings and Equal Opportunities, etc.
- Report Writing
- Team Building (training of team building skills and/or the design and delivery of a team building event)
